Hawk Security - Continue to renew contract after 3 year contract is over
Hawk security is a ripoff. My mother who is now 75 years old, signed a 3 years contract with Hawk Security after the 3 years they continue to bill her.
I called the company I was informed that 30 days before the contract end you needed to send cancellation letter or they continue to renew for another year. Without out even a call. The only way to cancel now is to pay a buy out fee. ***, I wouldn't remember that after 3 years, and I'm not 75.
Most companies bill you month to month after contract ends.
I think this is shady practice to keep getting your money, with awful service.
Reason of review: Pricing issue.
Monetary Loss: $269.
Preferred solution: Full refund.
Location: Stafford, Virginia
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Comments
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I was with 2 other alarm companies in my time here and they both had the same requirements about calling 30 days before. With one company, my husband called about 2 months before and told them we did not plan on renewing.
When the term was up, they billed us the following month. We actually went to the bank and canceled the auto bill permission to keep them from taking the money out.
We called and gave them the date of that first phone call. Of course they told us they didn't get notification, but they did stop harassing us.
Actually, most companies also auto-renew their agreements. Some even auto-renew for 2 years at a time.
Very few go month to month.
Actually MOST companies auto renew for another year. It is the exception that does not.