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Hawk Security System Review

I have Hawk since 2007. For the last 9yrs they have done everything they said they would do. The alarm goes off and they call. They are quick to respond to any and all service calls. Every rep/tech has been friendly and helpful. I have recommended them to several friends and family. I will continue to recommend them in the future.
4.9
Details
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#745373
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BEWARE of shoddy business practices, very un-unethical at best, can't get any decent service, equipment doesn't work, they add charges unknowingly, etc.., etc. Tried to get a release out of that contract, sure we could for $690. for a remaining term. Bad, Bad ! Buyer...
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2.4
I didn't like
  • Customer service and the contract terms
#713541
Reply to reviews
The company says I am a liar and I don't know when I received the service even though I have a contract. The billing department keep charging me for months I have paid. I have documentation, checks, camera recordings to prove I am right but they continue to say I...
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1.0
I didn't like
  • Customer service and the contract terms
#660845
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Security Camera Review

Yes hawk security has thw worst customer service and get a technician to come out is even worse. Technician will state provlem with camera's is because of internet.
4.0
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Website
#654838
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I went to cancel our alarm system at the end of my 3 year contract and I found out about the "fine print" in the contract I signed. My contract expired in April so I waited till May as to cancel my agreement. I discovered talking to the Hawk Rep that you have to tell...
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#639020
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Hawk Security is a terrific company.....what kind of biased website is this?? "Pissed Consumer" seems to only be looking for a few negative folks and not all the thousands of happy customers...
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Anonymous
Anonymous

Hawk security absolutely sucks, worst outfit out there, horrible *** company.

Anonymous
Anonymous

If you have not noticed the name of this site is Pissed Consumers,Not give Glory to Hawk Security.If you want to give glory to Hawk Security go on their site not this site WTF...

5.0
#606055
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Hawk has the absolute worst customer service. My alarm went off with a message that said radio modem control failure. Called the toll free number and after a brief can you hold please, I was kept on hold for 29 minutes before returning. I would not do business with...
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Anonymous
Anonymous

Simply not my experience AT ALL! Hawk has always been very quick to respond and last time I had an issue it was my own fault, I received a 2 hour window for arrival and a 30 ...

#469463
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This was a door-to-door solicitation. I told the guy we were probably moving within 6 months. He said that was no problem that we can take the service with us. Reluctently, we got the service. By the way, the service included 'free' security camera including...
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#453945
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Hawk is a complete scam!!! I have been a loyal customer for many years and realized that my landline had not been working for months. I realized this when my alarm went off and no one EVER called. I don’t feel protected at all!!! When I called and asked if they...
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Anonymous
Anonymous

Did you originally sign up using your home phone? If you got rid of your home phone then there would be no way for Hawk or any company to know if you got rid of it or not. H...

#453213
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I knowingly signed a three year agreement with Hawk Security and honored it. I even stayed with the company for a year and a few months longer. I called to cancel service today and they told me my contract won't be up until next April and there is no way to cancel...
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Anonymous
Marilyn Stevens

Sounds like a class action lawsuit might be in order. A lot of people seem to be very unhappy with Hawk "Security."

Anonymous
Anonymous

Good luck with that. . .almost all security companies do this.

#326371
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